Return Policy
If an item doesn't work out, we offer returns for eligible items in new, unworn, unaltered, and unwashed condition.
How The Process Works
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Step 1: Submit Request Online (Within 7 Days)
Submit a return request via our Return Portal within 7 calendar days of order delivery.
*Clarification: You do not need to get the item back to our office in 7 days—you only need to log your request online within this 7-day window. -
Step 2: Receive Your Prepaid Label (1–3 Business Days)
Once approved, our team will email you a prepaid return shipping label and instructions. -
Step 3: Ship It Back (Within 7 Days of Label Issue)
Drop your package off with USPS within 7 calendar days of receiving your prepaid label. Returns postmarked after this window are subject to a 12% late fee. -
Step 4: Refund / Credit Processed (4–6 Business Days)
Once received and inspected at our office, your store credit or refund will be issued within 4–6 business days.
Return Options & Fees
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Option A: Return for Store Credit
Receive full store credit for the item amount paid, minus the cost of the prepaid return shipping label fee. -
Option B: Return to Original Payment Method
Receive a refund to your payment method minus a 12% processing fee and the prepaid return shipping label fee.
(As a small business, this 12% fee helps offset non-refundable payment processing, service, and restocking costs incurred on returned orders.)
Eligibility & Exclusions
Garments must be returned in new, unworn, unaltered, and unwashed condition with all original tags attached.
- Vintage & Pre-Loved Garments: Final sale due to their unique, one-of-a-kind nature.
- Accessories & Offerings: Bags, belts, jewelry, socks, scarves, hair accessories, apothecary, stationery, and homewares.
- Intimates & Lounge: Sleepwear, bralettes, robes, bodysuits, and leotards.
- Sale & Promotional Items: Items purchased during storewide sales, discounted at 25% off or more, or purchased in our Sale or As-Is sections.
- In-Store Purchases: All physical retail location purchases are final sale.
- Gift Cards: Gift cards cannot be canceled or refunded.
*Shoes are returnable for Store Credit only. Please try on shoes on carpeted surfaces. Shoes returned showing signs of wear are subject to a 50% restocking fee.
Detailed Terms & Policies
International Returns
International returns are processed under the same conditions as domestic returns, but return shipping fees are the sole responsibility of the buyer. Because USPS prepaid labels are unavailable outside the U.S., international customers must ship returns back using the carrier of their choice and save tracking details.
Store Credit Usage & Gift Purchases
Store Credit Details: Store credit never expires and is attached to your customer account. If you make multiple returns, store credit accumulates as a bank balance. Available credit will automatically appear at checkout, but you may uncheck it if you wish to save it. Note: Shopify platform rules prevent combining store credit codes with promotional discount codes on the same order.
In-Store Gift Purchases: Eligible gifts purchased at our retail shop may be returned in-store for exchange or store credit within 7 days of purchase when accompanied by a receipt and in unworn condition. Cash/card refunds are not issued for gift returns.
Order Cancellations & Defective Items
Order Cancellations: We do not accept order cancellations. Please review your basket carefully before placing an order. In rare cases (e.g., ordering the wrong size accidentally), contact us immediately prior to order fulfillment, and we will attempt to swap sizes or colors if inventory permits.
Defective / Damaged Items: Every item undergoes strict inspection. If you receive a defective or damaged product, upload photos in our Return Portal within 7 days of delivery. Normal wear and tear, strain on seams from incorrect sizing, makeup stains, or tears incurred during try-on are not considered defects.
Unapproved Returns & Restocking Fees
Unapproved Returns: Items sent back without prior approval through our Return Portal are subject to a minimum 50% restocking fee and will be issued as store credit only.
Adding Extra Items to Return Parcel: Do not include unapproved items in your return shipment. Weight discrepancies may cause USPS to reject and reroute the package back to you, resulting in a final sale status or additional postal fees billed to your account.
Worn or Damaged Returns: Garments returned showing clear signs of wear or damage will incur a minimum 50% restock fee at our sole discretion.
Questions? Please email us: service@adoredvintage.com