Policies & Customer Support
Request A Return
We want you to love your Adored Vintage pieces! If an item doesn't work out, we accept returns on eligible items for Store Credit or a Refund to Original Payment Method.
How It Works
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Submit Request (Within 7 Days of Delivery)
Request your return online via our Return Portal within 7 calendar days of your tracking number showing "Delivered."
*Note: You do not need to get the package back to us in 7 days—you only need to submit the online request within this 7-day window. -
Receive Your Pre-Paid Label (1–3 Business Days)
Once approved, we will email you a prepaid USPS shipping label and detailed return instructions. -
Ship It Back (Within 7 Days of Label Issue)
Drop your package off with USPS within 7 calendar days of receiving your label to avoid late processing fees. -
Processing (4–6 Business Days)
Once delivered to our warehouse, we inspect items and issue your store credit or refund.
Please be sure you have read our Return Policy as many questions can be answered there.
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❧ Ready to return?
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International Returns: Upon approval you will receive further instructions. Please ship the return back to us using any carrier of your choice. Make sure to save the tracking information!
If you are having any issues please contact us at service@adoredvintage.com
Our Return Policy
If an item doesn't work out, we offer returns for eligible items in new, unworn, unaltered, and unwashed condition.
How The Process Works
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Step 1: Submit Request Online (Within 7 Days)
Submit a return request via our Return Portal within 7 calendar days of order delivery.
*Clarification: You do not need to get the item back to our office in 7 days—you only need to log your request online within this 7-day window. -
Step 2: Receive Your Prepaid Label (1–3 Business Days)
Once approved, our team will email you a prepaid return shipping label and instructions. -
Step 3: Ship It Back (Within 7 Days of Label Issue)
Drop your package off with USPS within 7 calendar days of receiving your prepaid label. Returns postmarked after this window are subject to a 12% late fee. -
Step 4: Refund / Credit Processed (4–6 Business Days)
Once received and inspected at our office, your store credit or refund will be issued within 4–6 business days.
Return Options & Fees
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Option A: Return for Store Credit
Receive full store credit for the item amount paid, minus the cost of the prepaid return shipping label fee. -
Option B: Return to Original Payment Method
Receive a refund to your payment method minus a 12% processing fee and the prepaid return shipping label fee.
(As a small business, this 12% fee helps offset non-refundable payment processing, service, and restocking costs incurred on returned orders.)
Eligibility & Exclusions
Garments must be returned in new, unworn, unaltered, and unwashed condition with all original tags attached.
- Vintage & Pre-Loved Garments: Final sale due to their unique, one-of-a-kind nature.
- Accessories & Offerings: Bags, belts, jewelry, socks, scarves, hair accessories, apothecary, stationery, and homewares.
- Intimates & Lounge: Sleepwear, bralettes, robes, bodysuits, and leotards.
- Sale & Promotional Items: Items purchased during storewide sales, discounted at 25% off or more, or purchased in our Sale or As-Is sections.
- In-Store Purchases: All physical retail location purchases are final sale.
- Gift Cards: Gift cards cannot be canceled or refunded.
*Shoes are returnable for Store Credit only. Please try on shoes on carpeted surfaces. Shoes returned showing signs of wear are subject to a 50% restocking fee.
Detailed Terms & Policies
International Returns
International returns are processed under the same conditions as domestic returns, but return shipping fees are the sole responsibility of the buyer. Because USPS prepaid labels are unavailable outside the U.S., international customers must ship returns back using the carrier of their choice and save tracking details.
Store Credit Usage & Gift Purchases
Store Credit Details: Store credit never expires and is attached to your customer account. If you make multiple returns, store credit accumulates as a bank balance. Available credit will automatically appear at checkout, but you may uncheck it if you wish to save it. Note: Shopify platform rules prevent combining store credit codes with promotional discount codes on the same order.
In-Store Gift Purchases: Eligible gifts purchased at our retail shop may be returned in-store for exchange or store credit within 7 days of purchase when accompanied by a receipt and in unworn condition. Cash/card refunds are not issued for gift returns.
Order Cancellations & Defective Items
Order Cancellations: We do not accept order cancellations. Please review your basket carefully before placing an order. In rare cases (e.g., ordering the wrong size accidentally), contact us immediately prior to order fulfillment, and we will attempt to swap sizes or colors if inventory permits.
Defective / Damaged Items: Every item undergoes strict inspection. If you receive a defective or damaged product, upload photos in our Return Portal within 7 days of delivery. Normal wear and tear, strain on seams from incorrect sizing, makeup stains, or tears incurred during try-on are not considered defects.
Unapproved Returns & Restocking Fees
Unapproved Returns: Items sent back without prior approval through our Return Portal are subject to a minimum 50% restocking fee and will be issued as store credit only.
Adding Extra Items to Return Parcel: Do not include unapproved items in your return shipment. Weight discrepancies may cause USPS to reject and reroute the package back to you, resulting in a final sale status or additional postal fees billed to your account.
Worn or Damaged Returns: Garments returned showing clear signs of wear or damage will incur a minimum 50% restock fee at our sole discretion.
Questions? Please email us: service@adoredvintage.com
About Our Products
Adored Vintage (AV for short) is an online retail shop selling new/modern clothing and accessories for women.
Our products are thoughtfully sourced and curated for romantic women who love the nostalgia of the past. We love the idea of less is more and we strive to offer timeless quality products at attainable and approachable price points.
On occasion we still sell one of a kind vintage clothing and vintage accessories. Our shop name is Adored Vintage because we started out selling only vintage and antique clothing and wares.
As a retail shop, we source our products from small independent brands from all around the world. Most of the brands we carry are based out of the USA and a few select brands are based out of Montreal, Paris, and Madrid. Most of the clothing we carry in our retail shop that are made outside of the USA are made in China, India, Mexico, Vietnam, and on occasion Italy, Spain, and Portugal. These items will be noted as "Imported" in the product listing. We ask all of our vendors about their manufacturing and production practices and will not work with a brand if we feel that their business ethics do not align with ours.
*Please be mindful and thoughtful about biases you may have based on the country of origin of a garment. As a company whose current employees are primarily people who identify as AAPI, we just ask that your enquiries and comments on garments made in Asia are kind and sensitive.
Shipping & Delivery
ORDER FULFILLMENT
We try our very best to ship out your order within 3-4 business days (not including weekends and holidays). Please allow additional time for transit.
Shipping rates are calculated at checkout and are based on weight.
We ship all your orders via USPS. Orders are shipped in the order they are received throughout the work week. If part of your order contains an item that is back-ordered, we may ship items separately. You will be notified via email if we do this to get prior approval.
Delivery times may be affected by weather and other events outside of our control. Once a parcel leaves our office and is scanned by USPS, we no longer have any control of the whereabouts of the package.
You can track your orders via the tracking number provided when your order is fulfilled when you login to your account.
LOST / MISSING / STOLEN PACKAGES
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.
We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly in order to file a claim. You can file a claim at the post office by providing your tracking information or by submitting a Missing Mail Search Request online.
If you need assistance filing the claim, please email us at service@adoredvintage.com.
FREE SHIPPING
We offer Free Shipping on orders $100+ for delivery to addresses in the USA. Free Shipping will only be available if your final cart total at checkout is over $100. If you use store credit or a discount code and your cart total is no longer $100+, you will not qualify for Free Shipping.
International Shipping
All orders shipping outside of the USA are shipped via USPS. Tracking is available though sometimes limited for select forms of shipment. In most cases parcels are tracked once it leaves the US borders and then tracked again when it enters your country for inspections.
IMPORT TAXES & VAT
Adored Vintage is not responsible for incurred VAT or Import Taxes for overseas and international deliveries that are imposed by recipients' country and border patrol. Adored Vintage does not charge for VAT or Import Taxes and we have no control over this. If VAT or Import taxes go unpaid and your order is returned to us, we can either ship the parcel back to you (additional shipping fees will apply) or treat the situation as a return.
Returns due to unpaid VAT and Import Taxes are subject to a 20% restock fee. If the parcel has an attempted delivery date of 2+ months from when order was delivered, order is subject to a 50% restock fee. It is buyer's responsibility to pay for any VAT or Import Taxes imposed by buyer's country and border patrol.
Shop In Person
Adored Vintage ft. Atèlette - Flagship Store
Adored Vintage is a women’s clothing boutique and gift shop located in the charming and historic Sellwood-Moreland neighborhood of Portland, Oregon. Since opening our doors in the summer of 2024 on Milwaukie Avenue—just steps away from the beloved Stars Antiques and Stars Too antique malls—we’ve become a destination for those seeking romantic, feminine clothing and thoughtfully curated gifts. Often described as one of Portland’s most romantic women’s clothing boutiques, our shop combines modern silhouettes with vintage-inspired details, featuring dresses, blouses, and everyday staples crafted from natural fibers in timeless color palettes. In addition to apparel, Adored Vintage is also a favorite among gift shops in Portland, carrying an ever-changing selection of treasures sourced from local makers, artisans, and small specialty brands from Europe. From candles, journals, dried flowers, and wellness goods to select vintage and antique finds for your wardrobe and home, every item is chosen to inspire a sense of nostalgia and beauty. Whether you’re visiting the Sellwood neighborhood to explore antique stores or searching for the best boutiques in Portland, at Adored Vintage we invite you to slow down, browse, and discover pieces that feel both romantic and enduring.
Adored Vintage - Sellwood
7013 SE Milwaukie Ave, Portland, OR 97202
12-5PM Wednesday-Monday. Closed Tuesdays.
Shop our sister store just around the corner! A tiny shop filled with greeting cards, candles, stationery, & paper goods.
Penwick
1634 SE Bybee Blvd in Portland, OR 97202
12-5PM Thursday-Sunday. Closed Monday-Wednesday.