Contact Us
Have a question about an order, garment measurements, or store credit? We’re happy to help! Please review our preferred contact options and details below.
Official Customer Care Options
1. Direct Email
Email us anytime at service@adoredvintage.com.
Email us anytime at service@adoredvintage.com.
2. Website Chat Box
Click the chat icon located at the bottom-right corner of your screen.
Click the chat icon located at the bottom-right corner of your screen.
How the chat box works: Our chat box is a quick, convenient messaging tool—it is not an instant live chat, nor is it run entirely by automated AI. While it can answer a few basic instant questions, messages sent through the chat box go directly to our small team and are processed in our inbox in the order received, just like an email.
A Quick Note on Social Media DMs (Instagram/Facebook):
While we love connecting with our community on Instagram, social media DMs are not an official customer service channel. Messages can easily get filtered or lost in request folders, so we cannot guarantee a response there. For fast, reliable help with orders or returns, please contact us via Email or the Website Chat Box.
While we love connecting with our community on Instagram, social media DMs are not an official customer service channel. Messages can easily get filtered or lost in request folders, so we cannot guarantee a response there. For fast, reliable help with orders or returns, please contact us via Email or the Website Chat Box.
Response Times & Helpful Tips
- Response Hours: We respond to messages in the order received during regular business hours, typically within 24–48 business hours (excluding weekends & holidays).
- Please Avoid Multiple Emails: Sending multiple emails or follow-ups within 24 hours can automatically flag your thread as spam and push your message further down the queue.
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What to Include for Faster Service: When inquiring about an order, return, or store credit, please include:
- Order Number
- First and Last Name on the order
- Email address connected to your account
Looking for quick answers? Check out our Customer Support & FAQ Page or start a return via our Return Portal.